Returns & Warranty Policy
Two Year Limited Warranty
Kraken Aquatics products are warranted to be free from defects in materials or workmanship for two (2) years from the original date of purchase from an authorized dealer of Kraken Aquatics products provided that it receives normal use and proper care. This warranty is limited to repair or replacement only at the discretion of Kraken Aquatics. Within this period, we will repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges.
The limited warranty is extended only to the original purchaser for purchases made from an Authorized Kraken Aquatics Dealer and is not transferable. If you obtain Kraken Aquatics products from an unauthorized dealer, your warranty will not be valid. Purchases made on Ebay, Amazon or other similar websites will not qualify for the warranty unless it is being sold by Kraken Aquatics. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, acts of nature, or normal wear and aging. Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new and still in original packaging.
You may return to us any unopened Kraken Aquatics product you purchase from us within 30 days of purchase for a full refund (based on your method of payment). Any shipping charges will not be refunded. If you purchased a Kraken Aquatics product from a third party (including Amazon.com), such party will provide information about eligible returns. For all returns, including warranty returns, you must pack your Kraken Aquatics product in its original packaging and include all accessories and documentation. We reserve the right to charge for any damage to the Kraken Aquatics product or packaging, and missing part fees may apply.
Please contact Customer Service prior to returning any product to receive a return authorization form. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to the product while in transit to us. We recommend that you use a traceable method of shipping for your protection.
Please fill out the return authorization form provided by Customer Service. Once you have obtained and filled out the form, please send us your purchased Kraken Aquatics product with the completed authorization form included in the package. Shipping fees for returns are your responsibility. A return address will be provided on the authorization form provided by Kraken Aquatics.