Most products purchased on our website will normally arrive 2-7 business days after purchasing depending on your location and shipping method selected. Once we have received your order, it will ship out usually within 24-48 hours. Orders with apparel items or stickers are the exception and will be shipped out separately. There may be times when orders with multiple items need to be shipped separately from different warehouses. This is not something to be concerned about and will not affect any shipping charges to you. As each package ships out, you will receive separate emails with a tracking number for each package.
Apparel and stickers
**COVID-19 NOTICE REGARDING APPAREL**
Normally it would take 5-7 business days to ship your order to you however with current COVID-19 regulations, it's taking 7-14 business days to ship apparel. We thank you for your patience and understanding during this time.
All Kraken Aquatics apparel are printed-on-demand. Because of this, they take longer to ship out. Once we have received your apparel order, you can expect it to ship out within 5-7 business days. Delivery time after that will depend on your location and shipping method selected.
All stickers are sent from our headquarters in Utah and mailed in a stamped envelope.
Once your order has shipped, we will send you an email letting you know what has shipped and a tracking number for the package. The only exception to this are sticker orders which we are unable to provide a tracking number for. If your order has multiple items and ships from different warehouses, you will receive separate emails and tracking numbers for each package. Please contact us if you have any questions about tracking your packages.
Kraken Aquatics does not currently have or work with any warehouses outside of the United States to fulfill International orders. However, we are happy to ship any International orders from our headquarters in Utah. We use USPS to ship all International orders. Customers are expected to pay all shipping costs. Shipping costs for International orders will be calculated during checkout. Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. They are not included in shipping costs. International orders can take anywhere from 7-30 business days for delivery depending on the country and shipping method.
If you have any questions about shipping, please contact us before placing an order. We'll be happy to answer any questions you may have.